SpinMama Privacy Policy
Last updated: April 9, 2026
At SpinMama, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our online casino services in Australia.
Information We Collect
We collect personal information such as your full name, date of birth, email address, phone number, and residential address during account registration and KYC verification to comply with Australian AML/CTF laws. Financial details including payment methods, deposit and withdrawal history are gathered for transaction processing. We also collect technical data like IP address, device type, browser information, and usage logs automatically via cookies and similar technologies to monitor site performance.
How We Use Your Information
Your information is used to create and manage your account, process deposits and withdrawals, and enable gameplay on our platform. We use it to verify identity, prevent fraud, and meet legal obligations under Australian gambling regulations including AML/CTF requirements. Data also helps us provide personalised services, improve our website, and send promotional communications where you have consented. Usage data supports analytics to enhance user experience and platform security.
Information Sharing
We share your information only with trusted service providers such as payment processors and KYC verification partners, limited to what is necessary for their services. Data may be disclosed to Australian regulatory authorities if required by law, including for AML/CTF compliance or law enforcement purposes. We do not sell or rent your personal data to third parties.
Data Security
We implement robust security measures including encryption of personal data in transit and at rest, secure servers, and firewalls to protect against unauthorised access. Access to your information is restricted to authorised personnel on a need-to-know basis, with regular security audits and staff training conducted. Despite these measures, no system is completely secure, so we cannot guarantee absolute protection but commit to notifying you of any data breaches as required by Australian Privacy Principles.
Your Rights
Under the Australian Privacy Principles (APPs), you have rights to access, correct, or delete your personal information held by us, subject to legal exceptions like AML/CTF retention requirements. You may request details of data we hold, withdraw consent for marketing, or object to certain processing by contacting us. We will respond to requests within a reasonable timeframe, typically 30 days, and provide this service free of charge unless the request is excessive.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise your experience. Essential cookies enable core features like login; analytics cookies help us improve services. You can manage preferences via browser settings; our Cookie Policy provides more details.
Contact Us
For privacy concerns or to exercise your rights, please contact our Data Protection Officer.
[email protected]